At MyHotPlug.com, we value customer satisfaction, but due to the nature of our digital products, we operate under a wallet-only refund policy.
1. No Bank Refunds
All eligible refunds are processed only to your wallet balance on MyHotPlug.com. We do not refund to bank accounts, cards, or external payment methods. You can use your wallet balance to purchase any other product or service on our platform at any time.
2. Refund Eligibility
You may be eligible for a wallet refund if:
➡️ You were charged but did not receive the product
➡️ The product delivered was unusable due to our platform’s error
➡️ The product did not match the description (e.g., number already used)
3. Non-Refundable Cases
We do not issue refunds (wallet or otherwise) for:
➡️ Wrong platform or service selection by the user
➡️ Mistakes made while placing orders (e.g., wrong account ID, wrong country code)
➡️ Failed verifications due to third-party platform restrictions
➡️ Account bans or actions taken by Google, Meta, etc. after using our numbers
➡️ Change of mind after purchase
4. Refund Request Window
To request a refund, you must contact us within 48 hours of the transaction.
We may request proof (e.g., screenshots or error messages) to process your claim.
5. Wallet Credit Usage
Refunds are credited to your wallet within 1–2 business days after approval. You can check your wallet balance in your dashboard and use it for future purchases.
6. Policy Updates
We may update this refund policy at any time. All changes will be posted on our website.
Last Modified: September 26, 2025